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Introduction

Welcome to the Author Clock Setup Help Page. In this page you'll find some videos covering the Author Clock setup process. We also have developed manual updaters for both Mac and PC, in case you ever want or need to update your device without the internet.

Author Clock Setup Guide

Follow along with this video as we go through the steps to set up an Author Clock.

If you tried the steps in the video above and still need help, please contact us at info@authorclock.com.

Quick Fixes

Many issues can be resolved by these quick methods:

  1. To update the time to match Daylight Savings Time, go to System Settings and perform a Factory Reset to get the new time.
  2. Charge your Author Clock, it takes about five hours for a full charge, press the crown to turn it back on.
  3. For problems with Quick Setup, retry the setup using a different device or a different browser.
  4. If the "Captive" setup page is not working, try going to "192.168.4.1" instead of the captive website.
  5. If the Author Clock is charged and still failing to respond, try pressing the Reset button above the USB with a paperclip.
  6. If your device is still having issues, try using the Manual Updaters below to get the latest software updates, including several bug fixes and new features.

Manual Updates

In the event that your Author Clock is unable to automatically update or if you use your Author Clock in an area without WiFi, you can use the Manual Update programs below to get the latest updates for your Author Clock.

Download the Author Clock Updater - Version 1.6.2

Download Windows Installer

Download Mac Installer

Mac users may need to download and install the CP210x Driver from Silicon Labs if their Author Clock is not automatically detected.

Different Issue

If the information above does not help to resolve your issue, please use this Setup Help Form to let us know. We will reach out to you directly to follow up to ensure you get the most out of your clock. If there is any issue we cannot fix for you, we will gladly replace your device at no cost.